Frequently Asked Questions

1. Do you offer fashion for men and women?
Yes. While our main focus is women’s fashion, we also offer a carefully selected range of men’s clothing and underwear.

2. Where do you ship?
We currently ship across Europe, with global expansion underway. The US, Canada, and Australia will be added soon.

3. Are your brands authentic?
Yes — all our products come from verified, high-quality European brands. We do not carry replicas or fast fashion.

4. What sizes do you carry?
We carry a broad size range for women (including plus size and maternity) and a curated standard size range for men. Each product page includes size details.

5. How can I track my order?
Once shipped, you’ll receive a tracking email. You can also log into your account to check your order status.

6. What’s your return policy?
We accept returns within 14 days of delivery, as long as items are unworn, unwashed, and in original packaging. View our Returns & Shipping page for full terms.

7. What payment methods do you accept?
We accept all major credit cards, Klarna, PayPal, and Shopify Payments.

8. How can I contact customer support?
Reach us anytime at support@authenticfashionhouse.com or use the Contact Form on our site.

9. How do I get early access to new arrivals?
Sign up for our newsletter for exclusive launches, styling edits, and early access to limited drops.